Frequently Asked Questions

Everything you need to know about shopping with Kangol®.

How do I determine my Kangol® hat size?

To find your perfect fit, measure the circumference of your head using a soft measuring tape positioned just above your ears. Refer to our comprehensive Size Guide on each product page to match your measurement in centimeters or inches to our S-XXL scale.

What is your standard shipping policy?

We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

Can I return or exchange my purchase?

Yes, we accept returns and exchanges within 30 days of the delivery date, provided the items are in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.

How should I clean and care for my Kangol® hat?

Care instructions vary by material. Our Wool 504 and Bermuda styles should be spot cleaned only with a damp cloth. Avoid machine washing or submerging in water to maintain the structural integrity and shape of the hat.

Are your products 100% authentic?

As the Official Kangol® Store, we guarantee that all products sold on our site are 100% authentic. Every hat features our signature Kangaroo logo and internal branding as a mark of quality and heritage.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.